Your Questions Answered About Amdesi LED Shoes

Welcome to the Amdesi.in FAQ page! Below you'll find answers to some of the most commonly asked questions. If you can't find what you're looking for, feel free to contact us directly. We're here to help!

1. How do I place an order?

To place an order on Amdesi.in:

1. Browse our categories or use the search bar to find the product(s) you're looking for.
   
   
2. Select the size, color, and quantity, then click "Add to Cart."
   
   
3. When you're ready, click on the shopping cart icon and proceed to checkout.
   
   
4. Enter your shipping information and payment details to complete your order.
   
   

You will receive an email confirmation once your order has been successfully placed.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website (e.g., Ecom Express, Blue Dart, etc.).

Alternatively, you can also track your order by logging into your account on Amdesi.in.

3. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  
  
• Net Banking
  
  
• UPI
  
  
• Wallets (e.g., Paytm, PhonePe, Google Pay)
  
  
• Cash on Delivery (COD) (available in select locations)

4. Do you offer international shipping?

At this time, we currently ship only within India. However, we’re always looking to expand and may offer international shipping in the future. Stay tuned for updates!

5. Can I change or cancel my order after it’s been placed?

We process orders quickly to ensure timely delivery. Once your order is confirmed, we cannot guarantee that we can change or cancel it.

However, if you need to modify or cancel your order, please reach out to our customer support team as soon as possible at [[email protected]]. We’ll do our best to accommodate your request before the order is shipped.

6. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at [[email protected]] with the following information:

• Order number
  
  
• Photos of the damaged/defective item
  
  
• A description of the issue

We will assist you with a return or exchange as quickly as possible.

7. How do I return or exchange an item?

You can initiate a return or exchange by following these steps:

1. Review our [Returns & Refunds Policy] to ensure your item is eligible for return.
   
   
2. Contact our customer support team at [[email protected]] with your order details and reason for the return.
   
   
3. We will provide you with instructions for the return process.

8. How long does it take for a refund to be processed?

Once we receive the returned item, we will process your refund within 30 business days. The refund will be credited to your original payment method.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

9. Do you offer gift cards?

Yes, we offer digital gift cards for purchase. You can buy a gift card in any denomination, and it will be delivered to the recipient via email. The recipient can then redeem it on our website.

10. What sizes do you offer?

We offer a wide range of sizes to ensure there’s something for everyone. Please refer to the Size guide for detailed sizing information for clothing, shoes, and accessories.

11. How do I contact customer support?

If you have any questions or need assistance, our customer support team is here to help! You can reach us through the following methods:

• Email: [email protected]
  
  
• Phone: +91 - 9485998904

Our support team is available Monday to Sunday 24/7.

12. I can't find the product I’m looking for. Can you help?

If you're unable to find a product, try using the search bar at the top of the page or browse our product categories. If the item is out of stock or unavailable, feel free to contact us at [[email protected]], and we can inform you when it becomes available again.

13. How do I create an account?

To create an account with Amdesi.in:

1. Click on the "Sign Up" button located at the top right of the website.
   
   
2. Fill in your name, email, and password, and click "Create Account."
   
   
3. You’ll receive a confirmation email, and once you verify, you can start shopping and track your orders easily!

14. Are the colors on the website accurate?

We strive to make sure the product images and colors displayed on our website are as accurate as possible. However, due to differences in monitor settings, the actual product color may vary slightly from what you see on your screen.

15. How do I unsubscribe from your emails?

If you no longer wish to receive promotional emails from Amdesi.in, you can unsubscribe by clicking the “unsubscribe” link at the bottom of any marketing email. You can also manage your email preferences in your account settings.

Still have questions?

If you have any other questions, don’t hesitate to contact us. We’re here to assist you !